Mr Sumeet Toshniwal Practice Privacy Policy

Current as of: 16 September 2023

Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our doctors and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

When completing our Patient Registration form you will be asked to consent to this Privacy Policy.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?
The information we will collect about you includes your:
  • Names, date of birth, addresses, contact details
  • Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • DVA number (where available) for identification and claiming purposes
  • Concession details (where available) for identification and claiming purposes
  • Health fund details for identification and claiming purposes
  • Healthcare identifiers
  • Work Cover claim details (if applicable)
  • TAC claim details (if appllicable)
  • Dealing with us anonymously
    The Privacy Act requires us to provide you with the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

    How do we collect your personal information?
    Our practice may collect your personal information in several different ways.
    • When you make your first appointment our practice staff will collect your personal and demographic information over the phone and via your registration form.
    • During the course of providing medical services, we may collect further personal information. eg. via Shared Health Summary, Event Summary, My Health Record.
    • We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
    • In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
    • your guardian or responsible person
    • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
    • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
    • Workcover, TAC (as applicable) 
    • When, why and with whom do we share your personal information?
    • We sometimes share your personal information:
    • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
    • with other healthcare providers
    • when it is required or authorised by law (eg court subpoenas)
    • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
    • to assist in locating a missing person
    • to establish, exercise or defend an equitable claim
    • for the purpose of confidential dispute resolution process
    • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
    • during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).
    Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
    We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
    Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
    Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
    We may provide de-identified data to other organisations to improve population health outcomes and for accreditation purposes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.

    How do we store and protect your personal information?
    Your personal information may be stored at our practice in various forms. Eg as paper records, electronic records, visual records (xrays, CT scans, MRI images, fluoroscopy images, photos).
    Our practice stores all personal information securely in electronic format using protected information systems, through the use of passwords, in hard copy format in a secured environment, and via confidentiality agreements for all staff and contractors.

    How can you access and correct your personal information at our practice?
    You have the right to request access to, and correction of, your personal information.
    Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and submit this request to us via email, post, or in person. Our practice will respond within a reasonable time, generally within 30 days. If copies of documents are required photocopying and postage fees will apply, as applicable.
    Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to us via email, post, or in person, using our current contact details (refer to our Contact Us page on our website).

    How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
    We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. (Refer to our Contact Us page on our website for our contact details). Turnaround timeframe is approximately 30 days or longer if relevant staff are on leave, equitable to the length of leave.
    You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. You can also find more information via the Health Complaints Comissioner: www.hcc.vic.gov.au

    Privacy and our website

    Your Practice Online and Mr Sumeet Toshniwal General Surgeon, Laparoscopic Surgeon & Endoscopist Wantirna VIC are interested in the privacy and safety of our visitors. Our Website contains forms through which users may request information or provide feedback to us. In some cases, telephone numbers or return addresses and other personal details are required so that we can provide requested information to you. We may also track where you go or what you read in our Website so that we can provide you with effective follow up information, but only if you have given us explicit permission to do so by filling out a form that asks you if we may do so.

    Policy review statement

    This Privacy Policy will be reviewed regularly to ensure it is in accordance with any changes that may occur.